Relevant information about ASV clients is generally collected from the clients themselves and their families by phone and in face-to-face assessment and recovery planning sessions.
ASV protects this sensitive information by our adherence to the Australian Privacy Principles contained in the Commonwealth Privacy Act and we are compliant with the Privacy Amendment (Enhancing Privacy Protection) Act (2012). In relation to our health records, ASV is also bound by the Victorian Health Privacy Principles contained in the Health Records Act (2001)
If we need to contact a third party for relevant information for a client’s recovery planning e.g. doctors or counselors, we ask our clients to complete a Release of Information document and to engage in a discussion with us about the usefulness of gathering this information.
ASV client records are protected and stored safely for 7 years after the date of the last entry.
If you would like further information about the way that ASV manages the personal information it holds, please contact the ASV Manager.
ASV does not use overseas providers of IT services including servers and cloud servers.